Healthily Unveils Dot™ – the revolutionary, medically-validated GPT Health Bot for pharmacies and health insurers

Healthily Unveils Dot™, the GPT Health Bot: a revolutionary medically validated conversational AI tool for pharmacies and health insurers

[London, August 7th 2023] — Healthily, a leading AI health information company, is excited to announce the launch of Dot™, an innovative conversational AI tool designed to revolutionize customer service in consumer health.

The video demo of the tool released today shows how Healthily has used its 8 years of medical AI and clinical content writing experience to tackle issues like hallucination and regulatory compliance, delivering a single customer experience for both health and administrative questions.

Healthily is now looking for 3 clients to productise this groundbreaking solution with a focus on retail pharma and health insurers. The Dot™ GPT experience will enable retail pharma and health insurers to enhance customer experience and engagement, reduce costs, and improve customer retention rates.

Dot™ introduces a wide range of cutting-edge features that deliver an unparalleled customer experience.

Key highlights include:

Health question and answer: Dot™ acts as a virtual health assistant, providing comprehensive medically validated information to users' health-related queries

Fully referenced answers: Drawing upon a vast proprietary database of reliable and up-to-date medical information, Dot™ offers information that are fully referenced, ensuring accuracy and credibility

Smart symptom checking: Users can assess their symptoms using intelligent algorithms that provide accurate and reliable information, for informed decision making. The technology behind this component is registered as a Medical Device Class 1 in UK and EU

Third party content: Capable of including customer service or product information and FAQs to create a seamless customer Q&A experience

Contextual service and "next steps" recommendations: Integrated into the service is a contextual advertising platform capable of providing consumers with relevant calls to action

Spell checking: The AI tool ensures accurate communication by automatically correcting misspelled terms, preventing any misunderstandings between the user and the system

Intent identification: The AI clearly identifies the user's intent, enabling it to move from answering health questions to delivering health assessments

Health "red flag" awareness: The system intelligently identifies potential red flag symptoms, including indicators of cancer and people with suicidal thoughts

Coming next - workflow & billing integration: Customers will be quickly moved to other workflows like appointment booking, renewals, pre-authorisation and online purchases

Matteo Berlucchi, CEO and co-founder of Healthily, said:"We are thrilled to introduce Dot™, our new conversational AI tool tailored for healthcare organizations. We firmly believe this solution will redefine customer service standards, leading to increased loyalty and retention." Dot™ is set to make waves in the industry, offering unparalleled benefits to both customers and providers."

For more information about Healthily and its innovative AI solutions, contact Emma Dalzell at emma.dalzell@livehealthily.com.

About Healthily: Healthily is a leading AI health information company dedicated to providing accurate, reliable, and personalized health information to empower individuals to make informed decisions about their well-being. With cutting-edge technology and a user-centric approach, Healthily strives to transform the way people access and engage with health information, promoting better health outcomes worldwide.

For press enquiries contact: Press office, Healthily press@livehealthily.co.uk