Terms of Use
The Dot™ Platform and Health Library (together the Services) are operated by YourMD Limited, trading as Healthily. YourMD Limited is a company incorporated in England and Wales with the company number 999260993 and registered address at 36 Egerton Road, Bournemouth, BA8 9AY
These terms of use govern your use of the Services. We may amend these terms of use from time to time, and the revised version will be effective when displayed here.
If you do not accept and agree to be legally bound by these terms you must not use the Services. If there is anything in these terms that you do not understand, please contact us at support@livehealthily.com. You should not use this email address to request medical assistance.
Usage terms
The Services are intended for use only by people:
over the age of 16;
not pregnant
not suffering any specific, chronic or rare medical conditions; and
not immunocompromised.
The Services are not intended for use by medical professionals.
The Services are not provided by a human medical professional. The DOT Smart Symptom Checker is an artificial intelligence based health assessment software application (or “chatbot”). The Symptom Checker can’t (i) consider all the information your doctor can (ii) identify all conditions or symptoms or (iii) understand complex sentences.
The Services are provided for information purposes only and are not intended to replace a consultation with an appropriately qualified health professional.
We cannot guarantee that the Services will meet your health or medical requirements so you should not (i) rely on or make health or well-being decisions which are based solely on our Services without consulting an appropriate health professional or (ii) ignore any professional medical advice on the basis of the Services.
We aim to ensure that the Services are accurate and up to date. However, medical knowledge and practice are constantly evolving and the Services may not reflect the latest knowledge or practice.
We only provide the Services for domestic and private use. You agree not to use this Services for any commercial or business purposes, or for any other purpose outside personal and domestic use.
Limitation of Liability
Your use of the Services is at your own risk. The Services are provided “as is” and we do not make any warranty as to accuracy, quality or suitability of the Services.
You acknowledge and agree that Healthily will not be responsible for any injury, loss, or damage (whether direct or indirect and including loss of profit, loss of business, business interruption, or loss of business opportunity) arising out of, or relating to the use of, inability to use, or reliance on, the Services, except to the extent that such liability cannot be excluded by law.
Nothing in these terms of use shall exclude our liability to you for fraudulent misrepresentation by us or our employees or for death or personal injury resulting from our negligence or that of our employees.
Availability and Security
We do not guarantee uninterrupted access to the Services. We accept no responsibility for any damage arising from the unavailability of the Services.
We do not guarantee that the Services will be secure or free from bugs or viruses. You should use your own virus protection software. You must not misuse the Services by knowingly introducing viruses or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Services, the server on which the Services are stored, or any server, computer or database connected to the Services. You must not attack the Services via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them.
Privacy
If you submit personal information to us while using the Services, it will be used in accordance with our privacy notice.
Licence
The content of the Services, including text, images, trademarks, trade names and logos are either owned by Healthily or licensed for use in the Services by third parties. We are the owner or the licensee of all intellectual property rights in the Services.
Those works are protected by copyright and other worldwide intellectual property rights laws. All such rights are reserved. You may use the Services, print off one copy, and may download extracts of any page(s) from the Services solely for your personal and domestic use.
Governing Law
These terms of use shall be governed by and interpreted in accordance with the laws of England. You and we agree to the exclusive jurisdiction of the courts of England in respect of any disputes which may arise in relation to the Services.
Regulatory
The Dot™ Smart Symptom Checker is a Class 1 Medical Device. Compliance information can be found here.
Contact Us
If you need technical assistance or wish to send us feedback you can email support@livehealthily.com. You should not use this email address to request medical help.