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How to use the Healthily self-assessment tool safely

Your health is important to us, so before using the Healthily self-assessment tool we'd like to make sure you understand how our products and services can help you.


If you're generally healthy and don’t have any ongoing or rare medical conditions, we can help you spot less serious conditions you can usually manage yourself. Healthily provides medically safe information about specific conditions to help you decide on your best next steps. This includes if you need to see a doctor or not.


But Healthily isn't a real-life doctor, which means we can't:

  • consider all the information a doctor can when interacting with you

  • identify every possible condition or symptom you may have

  • always understand the information you give us.


We often give suggestions about what you can do next, but you should only act on these if you think it’s appropriate for you to do so.


Always visit a doctor if:

  • you’re in doubt

  • your symptoms get worse

  • your symptoms don’t improve.


If your situation feels serious, always call the emergency services.


Remember, always consult with your doctor before making medical decisions based on information provided by Healthily. Healthily is not liable for any decisions, acts or omissions you make.

Our products and services can't be used to get information about babies, children under the age of 16, pregnant women, people who are immunosuppressed or on immunosuppressive treatment, and people with complex or long-term conditions.


Intended use 

The Healthily self-assessment tool (‘’tool’’) is part of a third-party platform.


The tool is an AI-based health assessment software application intended to provide health insights and guidance.


The insights and guidance provided include and overview of possible options and navigation to the most probable type and level of care.


After an assessment the user can download their results to share with healthcare providers, who may consider this information as part of clinical decision making.


The tool is not a substitute for advice from a healthcare professional nor is it intended to provide a medical diagnosis.


Intended Users:

  • People over the age of 16

  • People who are not pregnant

  • People not suffering any specific, chronic or rare medical conditions that the tool cannot account for

  • People who are immunocompromised.


Healthily self-assessment tool takes account of:

  • Obesity

  • Smoking

  • Hypertension

  • Diabetes

  • Asthma

  • Coronary Heart Disease

  • Chronic kidney disease

  • Previous stroke.


Do not use Healthily self-assessment tool for such conditions as, but not limited to:

  • Acute airway obstruction or choking

  • Animal/human bites

  • Assault

  • Burns (such as chemical, electrical, thermal)

  • Cardiac or respiratory arrest

  • Dental emergencies (such as avulsed tooth, extruded tooth, fracture tooth, tooth luxation)

  • Pregnancy related conditions

  • Electrical, inhalation or lightning injuries

  • Eye injuries

  • Inserted foreign bodies (such as in rectum)

  • Trauma (such as amputation or road traffic accidents)

  • Overdose/poisoning

  • Self-harm or suicide

  • Seizures

  • Uncontrolled bleeding

  • Withdrawal of drugs

  • Unconscious / difficult to wake up

  • Extreme sports and activities.


For more information, please read our Terms of Use, section “Our liability and disclaimer of warranties”. Stay healthy, stay happy. (How to use Healthily tool safely v.1 20241209)

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