top of page

How to use the Healthily assessment tool safely

Your health is important to us, so before using the Healthily assessment tool we'd like to make sure you understand how our products and services can help you.


Who can use Healthily Assessment tool and how does it work?


You can use the Assessment tool if you are generally healthy and don’t have any ongoing or rare medical conditions.


A condition is described as ‘rare’ when it affects a small number: less than 1 in 200,000 people in the general population. The condition can be serious, chronic (long-term), and often requires specialised care and treatment. A few examples of rare conditions that affect a small number of people worldwide include:


  1. Huntington's disease – a genetic disorder that causes the gradual breakdown of nerve cells in the brain, stopping it from working properly

  2. Cystic fibrosis – a genetic disorder that causes severe damage to the lungs, digestive system, and other organs, leading to difficulty breathing and digestive problems

  3. Amyotrophic lateral sclerosis (ALS) – a disease that develops gradually affecting nerve cells in the brain and spinal cord, leading to muscle weakness and paralysis (you can’t move certain parts of your body)

  4. Ehlers-Danlos syndrome – a group of connective tissue disorders that cause skin, joints, and blood vessel problems, leading to over-stretching of muscles and tendons, fragile skin, and easily bruised tissues.


Healthily provides medically safe information about possible health conditions. It supports you in understanding whether seeking help from a healthcare professional may be appropriate by presenting general information about possible types and levels of care. It may also help you identify less serious conditions that you can manage yourself.


Healthily isn't a real-life doctor, which means it can't:

  • consider all the information a doctor can when interacting with you

  • identify every possible condition or symptom you may have

  • always understand the information you give us.


Healthily often give suggestions about what you can do next, but you should only act on these if you think it’s appropriate for you to do so.


Always visit a doctor if:

  • you’re in doubt

  • your symptoms get worse

  • your symptoms don’t improve.


If your situation feels serious, always call the emergency services.


Remember, always consult with your doctor before making medical decisions based on information provided by Healthily. Healthily is not liable for any decisions, acts or omissions you make.


Who can't use Healthily Assessment tool


Healthily can't be used to get information about babies, people under the age of 18, pregnant women, people who are immunosuppressed or on immunosuppressive treatment, and people with current and previous significant medical conditions, unless covered by the Assessment tool, namely: obesity, smoking, hypertension, diabetes, asthma, coronary heart disease, chronic kidney disease, previous stroke.


Do not use Healthily Assessmet tool for emergencies, such conditions as, but not limited to:


  • Acute airway obstruction or choking

  • Animal/human bites

  • Assault

  • Burns (such as chemical, electrical, thermal)

  • Cardiac or respiratory arrest

  • Dental emergencies (such as avulsed tooth, extruded tooth, fractured tooth, tooth luxation)

  • Pregnancy-related conditions

  • Electrical, inhalation or lightning injuries

  • Eye injuries

  • Inserted foreign bodies (such as in the rectum)

  • Trauma (such as amputation or road traffic accidents)

  • Overdose/poisoning

  • Rapidly deteriorating state (symptoms changing quickly)

  • Self-harm or suicide

  • Seizures

  • Uncontrolled bleeding

  • Withdrawal of drugs

  • Unconscious/difficult to wake up

  • Extreme sports and activities


Intended use 


The Healthily assessment tool (‘’tool’’) is part of a third-party platform.


The tool is an AI-based health assessment software application intended to provide health insights and guidance.


The insights and guidance provided include an overview of possible options and navigation to the most probable type and level of care.


After an assessment, the user can download their results to share with healthcare providers, who may consider this information as part of clinical decision making.


The tool is not a substitute for advice from a healthcare professional, nor is it intended to provide a medical diagnosis.


For more information, please read our Terms and Conditions, section “Our liability and disclaimer of warranties”.


Stay healthy, stay happy.


(How to use Healthily tool safely v.2 20260330)

bottom of page