Summary

(last update: 9 April 2026)

When you use the Healthily AI Medical Assessment, we protect your privacy by processing your data in a pseudonymised manner. We create a temporary profile with the help of a session ID (an ID that is linked to your session) and a conversation ID (an ID that is created when you access the AI Medical Assessment) to enable you to use the AI Medical Assessment. After you close the AI Medical Assessment, we won’t be able to recognise you on your return as the previous session and profile will expire. You will get a new profile with each new session, and we are not able to link these profiles.

We will process your health data (assessment data), namely, health information provided when performing the health assessment, to show you the assessment outcome (recommended next step and/or possible causes for your reported symptoms) and store it to perform medical safety checks of the AI Medical Assessment to comply with our obligation of the necessary standards of quality and safety.

You can withdraw your consent for the use of your health data (assessment data) by closing the AI Medical Assessment. Once you have done so, we won't use this data to perform the assessment with the AI Medical Assessment.

You have the right to object when we process your data on a legitimate interests basis and when we process your health data for statistical purposes and to comply with a legal obligation (post market surveillance to ensure the necessary standards of quality and safety of our medical device under medical device regulations).

We process your data on a legitimate interests basis when performing analytics, to develop the AI Medical Assessment, and for safety and security. Although we store your assessment data for the duration of existing retention requirements of medical safety under applicable medical device regulations, we are not able to accommodate such an objection since we do not store information that could link back and personally identify you.

We process your health data (assessment data) for statistical purposes. In the event of such an objection, we will no longer process the personal data concerned for this purpose, unless the processing is necessary to fulfil a task in the public interest, or if the discontinuation of such a processing is likely to make it impossible or seriously impair the realisation of statistical purposes and the continuation of processing is necessary for the fulfilment of statistical purposes.

We process your health data (assessment data) to comply with legal obligations (post market surveillance). In the event of such an objection, we will no longer process the personal data concerned for this purpose unless the processing is required to comply with our legal obligation to conduct post-market surveillance to ensure the necessary standards of quality and safety of our medical device under the medical device regulations.

To learn more, please read our Privacy policy. If you still have any questions, please send us an email at  privacy@healthily.ai.