We believe our artificial intelligence (AI) tool is not only the answer to your insurance company’s problems but the future of health communications.
Managing a health insurance policy isn’t as easy as it should be. Countless users struggle to understand and claim on their policies without assistance, which increases costs, such as online healthcare professionals and call centers.
But the policy itself isn’t the only issue – a recent Healthily survey found that 70% of claimants encounter problems on their insurance claim journey, including a lack of communication and trying to understand all those complex policy documents.
It’s clear to us at Healthily that users need better guidance in finding a solution that fits their needs, but they also need help mapping out the journey that’s right for them – from self-care to seeing a health professional.
It’s time to leverage the power of AI to help solve these problems, and this is where Dot™ comes in – a sophisticated medical engine and a rich source of trusted content.
How can Dot™ help your insurance business?
A 2023 call center survey found that insurance-related queries make up a huge proportion of calls dealt with at call centers every day (41%), coming second only to billing and payments (52%).
However with only 51% of call center leaders reporting that patients are satisfied with the service they receive, it’s clear that something needs to change.
Here’s how our digital health platform can help:
improving workflow – Dot™ can reduce the load on your call center front line by processing and resolving the majority of calls, without the need for human intervention
saving you time and resources – Dot™ could reduce your business need for online health professionals, by drawing its response to a health query from our extensive library of medical information and recognizing close to 1,500 symptoms – and more than 700 conditions
reducing your overall labor costs and costs per call – 43% of call center budgets are currently spent on labor costs, but figures show US patients still wait an average of 4.4 minutes on hold, and only 52% have their issue resolved on the first call. By processing more calls and resolving more queries, Dot™ can improve the efficiency of your business
boosting revenue – Dot™ can help increase sales of healthcare products and services by suggesting possible next steps and providing further information
offering reliable insights – Dot™can provide you with important insights via unique data sets. Currently, 49% of survey respondents said that agents manually track, categorize, and report on specific data points like call drivers, instead of using more efficient technologies – a method that’s outdated, unreliable, and highly prone to human error
Our team of experts has spent 9 years building the foundations for our trusted AI health information platform.
Register your interest now
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