- 4 days ago
- 3 min
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Get to know Dot™ – the AI-driven health navigation platform
Tired of draining your resources? Using up the valuable time of your healthcare professionals, call center staff, and members?
Meet Dot™, our revolutionary, AI-powered, medically verified, virtual health assistant. Dot™’s smart symptom navigation platform provides members with medically validated information to answer their health questions. Dot™ automatically recommends the most appropriate next steps to help deal with thousands of symptoms and health conditions safely.
Signposting with Confidence
The 3 main reasons why member navigation costs health insurers millions every year
01
Unnecessary pathways (self-care)
Members book digital visits for common colds, flu and other self-limiting conditions that self-care can treat. An average of 30% of all appointments fall into this category.
02
Inefficient pathways
Members book visits for the wrong specialist wasting their time and insurers' money. More could self-refer directly to mental health, sexual health and back specialists if they were triaged correctly. An average of 20% of appointments are for back issues – 40% are for mental health problems.
03
Duplicate pathways
Members book virtual consultations for reassurance – only to be told they need a face-to-face appointment. These digital visits could be avoided. An average of 25% of all digital visits fall into this category.
AS SEEN ON
How Dot™ works
Safety is our top priority. Since 2015, it’s remained at the foundation of everything we do – and our medical and editorial teams have worked hard to meet the strictest standards around certification, content, and privacy
Streamlining The Customer Experience
Over reliance on clinicians?
Members use your healthcare professionals as the first port of call for all their clinical inquiries. Many referrals are unnecessary and can often be managed with self-care or less specialized professionals
We can change that
Dot™ can assess member conditions using medically safe AI
Guide them either to appropriate clinical channels or self-care
Drive behavior change away from reliance on your clinical and call center resources
We provide you with a digital front door
Limited capacity for tech innovation?
You don't have time or resources to build a proprietary intelligent automated health solution.
We can help
Flexible solutions that can fit your unique budgets and requirements
We provide the building blocks and support you need as your tech evolves
Choose between low-touch widgets or full API integration with your systems
Automation saves time
At capacity call centers?
43% of call center budgets are currently spent on labor costs but members still wait an average of 4.4 minutes on hold, and only 52% have their issue resolved on the first call.
We can help
Dot™ could process and resolve up to 85% of these calls
No need for human intervention where not necessary
Reduce overall labour costs, costs per call and improve patient satisfaction
Better Signposting and Education
Customers uncertain of next steps?
Lack of clear guidance results in users feeling disengaged and uninformed, leading to early drop-offs in their healthcare journey.
We can help
Our medically verified self-care information can better support your members
Empower your members to manage their health concerns
Keep your members informed and on track with their healthcare journey
Rich Analytics
Missing out on important data?
When users come to your portal there’s an opportunity to gain Insights about what they want and need – but after clinical intervention tracking is limited for most companies.
We can help
We track your member’s end-to-end behaviour with data-rich analytics
We provide you one-source of truth for insights and actions
All data is securely stored and anonymised for maximum safety.
Designed by Doctors
Concerned About Medical Safety?
Insurers don’t have the resource or expertise to provide the information your member needs for a smooth customer journey and best health outcome.
We can help
Our Smart Symptom Checker is a self-certified Class I medical device
Dot™ has been verified by our expert medical team
Your members can trust the self-care information and guidance
Trusted by leading
health brands
Our platform is trusted by health brands around the world for its reliability and accuracy.
Safety in numbers
Safety is our top priority. Since 2015, it’s remained at the foundation of everything we do – and our medical and editorial teams have worked hard to meet the strictest standards around certification, content, and privacy
100%
anonymous – we don't keep hold of any of your health data
5.5M+
people worldwide have checked their symptoms on our Class 1 Medical Device
1300+
symptoms included in our Smart Symptom Checker
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