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Streamlining Health Choices. Maximizing Savings

Revolutionizing Health Insurance

with AI-Driven Clinical Navigation

Get to know Dot™ – the AI-driven health navigation platform 

Tired of draining your resources? Using up the valuable time of your healthcare professionals, call center staff, and members?

Meet Dot™, our revolutionary, AI-powered, medically verified, virtual health assistant. Dot™’s smart symptom navigation platform provides members with medically validated information to answer their health questions. Dot™ automatically recommends the most appropriate next steps to help deal with thousands of symptoms and health conditions safely.

Signposting with Confidence

The 3 main reasons why member navigation costs health insurers millions every year 

01

Unnecessary pathways (self-care)

Members book digital visits for common colds, flu and other self-limiting conditions that self-care can treat. An average of 30% of all appointments fall into this category. 

02

Inefficient pathways

Members book visits for the wrong specialist wasting their time and insurers' money. More could self-refer directly to mental health, sexual health and back specialists if they were triaged correctly. An average of 20% of appointments are for back issues – 40% are for mental health problems. 

03

Duplicate pathways

Members book virtual consultations for reassurance – only to be told they need a face-to-face appointment. These digital visits could be avoided. An average of 25% of all digital visits fall into this category.

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How Dot™ works

Safety is our top priority. Since 2015, it’s remained at the foundation of everything we do – and our medical and editorial teams have worked hard to meet the strictest standards around certification, content, and privacy

01

AI Driven signposting

Guiding your members to their best health outcome

02

Trusted Medical Information

Written by experts, verified by real doctors, delivered by AI

03

Flexible Platform

Customize our tools for your specific use case and user experience

Streamlining The Customer Experience

Over reliance on clinicians?

Members use your healthcare professionals as the first port of call for all their clinical inquiries. Many referrals are unnecessary and can often be managed with self-care or less specialized professionals

We can change that

Dot™ can assess member conditions using medically safe AI

Guide them either to appropriate clinical channels or self-care

Drive behavior change away from reliance on your clinical and call center resources

We provide you with a digital front door

Limited capacity for tech innovation?

You don't have time or resources to build a proprietary intelligent automated health solution.

We can help

Flexible solutions that can fit your unique budgets and requirements

We provide the building blocks and support you need as your tech evolves

Choose between low-touch widgets or full API integration with your systems

Shared Office
On the Phone

Automation saves time

At capacity call centers?

43% of call center budgets are currently spent on labor costs but members still wait an average of 4.4 minutes on hold, and only 52% have their issue resolved on the first call.

We can help

Dot™ could process and resolve up to 85% of these calls

No need for human intervention where not necessary

Reduce overall labour costs, costs per call and improve patient satisfaction

Better Signposting and Education

Customers uncertain of next steps?

Lack of clear guidance results in users feeling disengaged and uninformed, leading to early drop-offs in their healthcare journey.

We can help

Our medically verified self-care information can better support your members

Empower your members to manage their health concerns

Keep your members informed and on track with their healthcare journey

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Image by Campaign Creators

Rich Analytics

Missing out on important data? 

When users come to your portal there’s an opportunity to gain Insights about what they want and need – but after clinical intervention tracking is limited for most companies.

We can help

We track your member’s end-to-end behaviour with data-rich analytics

We provide you one-source of truth for insights and actions

All data is securely stored and anonymised for maximum safety.

Designed by Doctors

Concerned About Medical Safety?

Insurers don’t have the resource or expertise to provide the information your member needs for a smooth customer journey and best health outcome.

We can help

Our Smart Symptom Checker is a self-certified Class I medical device

Dot™ has been verified by our expert medical team

Your members can trust the self-care information and guidance

Doctor and Patient

Trusted by leading
health brands

Our platform is trusted by health brands around the world for its reliability and accuracy.

Safety in numbers

Safety is our top priority. Since 2015, it’s remained at the foundation of everything we do – and our medical and editorial teams have worked hard to meet the strictest standards around certification, content, and privacy

100%

anonymous – we don't keep hold of any of your health data

5.5M+

people worldwide have checked their symptoms on our Class 1 Medical Device

1300+

symptoms included in our Smart Symptom Checker

The journey to levelling up your business starts here...

Take the first step to transforming your businesses' operations. 

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Learn about Healthily
Deep Dive Discovery Workshop
Solution Designing Session
Feedback Iterations
Solution Reveal
Partnership Kickoff

Looking to transform your health insurance business? Contact us today to learn more about how we can help take your business to the next level.

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